The Trouble Diamond
Asking the right questions for moral management at each stage of the design process
I often strive to highlight how the common tools we use in human-centered design lead us astray and can actually contribute to exacerbating harmful design. One of those tools is The Double Diamond. And while I often propose new tools, one way of addressing harm is to identify the weaknesses in current tools and ensure we use them in a better way.
The first person in my network to point out obvious Double Diamond weaknesses was Alastair Somerville. See the further reading section at the end for articles and links related to these dilemmas.
Addressing double diamond weaknesses
A big part of design ethics is to engage in identifying possible outcomes of our actions that can be harmful to select people, or planet. The earlier we can do this, the better. And it’s also something that can never stop.